Frequently Asked Questions
What does IT procurement management include?
Requirements, selection, sourcing, ordering, tracking and vendor coordination, with optional asset and lifecycle tracking.
Do you handle both hardware and software licensing?
Yes. Procurement can cover hardware, software and licensing, including renewals and governance alignment.
Can we use monthly finance or Hardware-as-a-Service?
Yes. Where appropriate, we can structure purchasing through financing or Hardware-as-a-Service style agreements.
How do you handle warranty returns and replacements?
We maintain warranty visibility and coordinate the return/replacement path with vendors to reduce delays and downtime.
Are recommendations vendor-neutral?
Yes. We assess options across vendors and recommend what fits your requirements, budget and security needs.
What does an IT procurement company actually do?
An IT procurement company handles the entire purchasing process on your behalf: assessing requirements, sourcing from vendors, negotiating pricing, coordinating delivery and setup, and tracking assets through their lifecycle. You approve the quote, we manage everything else.
Do you only supply the equipment, or do you support it too?
Both. Equipment procured through Synergy is specified, configured, deployed and then covered by your ongoing IT support plan, so the same team that bought it also supports it.
Can you help with software licensing and compliance?
Yes. We manage licence counts, track renewals and keep your business compliant, so you are not exposed if a vendor audits your licensing.
Do you offer financing for IT purchases?
Yes. We work with leading finance organisations, and end user computing equipment can be added to your monthly agreement on a per user basis, which spreads the cost rather than hitting you with a large upfront payment.
How do you get better pricing than buying direct?
Our hardware buying power gives us access to wholesale and special bid pricing that is not available to individual businesses purchasing on their own.