Help Desk Outsourcing Service with Proactive Support Delivery
IT monitoring, IT maintenance, and a monitoring and reporting service delivered by a managed service provider.
This is structured support for businesses that need fast resolution and fewer repeat issues. We run day-to-day requests through remote IT support services for speed, use onsite IT support when hands-on work is required, and track performance through our monitoring and reporting service so you have visibility over system health, recurring incidents, and completed work.
MANAGED IT SERVICES, WITH A TEAM THAT CAN ACTUALLY TURN UP
Most managed service providers will monitor your systems from somewhere else. That works right up until the moment it does not, when a switch fails, a server room floods or a new office needs cabling before Monday.
Synergy IT is a Sydney based managed service provider. You get the full managed service, proactive monitoring, patching, security and strategy, backed by engineers who can be on site when the job needs hands on it. That combination, managed IT support Sydney businesses can rely on with onsite IT support Sydney wide, is what separates a local provider from a national help desk.
Remote first, because it is faster. Most issues are resolved through our help desk without anyone leaving their desk. No waiting for a van.
Onsite when it matters. Hardware failures, network builds, office moves and new starter rollouts are handled in person by a local team who already know your environment.
One team, not a ticket lottery. You get a named Technical Account Manager who knows your business, rather than whoever picks up the queue that day.
We support businesses across Sydney, from the CBD and North Sydney through Parramatta, Norwest and the Sutherland Shire.
What is Managed IT Support?
Managed IT support is an ongoing support model that provides a help desk outsourcing service for user issues, backed by IT monitoring and IT maintenance to prevent repeat incidents. It’s delivered by a managed service provider with a monitoring and reporting service so you can see system health, recurring issues, and completed work.
Businesses move to managed IT services when ad-hoc fixes are slowing teams down or problems keep coming back. A managed model provides consistent IT support services, clearer escalation, and proactive prevention, so downtime is reduced, users get help faster, and issues are resolved properly instead of repeatedly.
Key Benefits of Local IT Support for Business Teams
Remote IT Support Services
Local IT support improves day-to-day productivity through faster remote resolution and fewer repeat issues.
On-site IT Support When Needed
On-site responses are scheduled when hands-on work is required, reducing interruptions and keeping teams moving.
Proactive IT Monitoring and Maintenance
IT monitoring and IT maintenance prevent recurring problems, improve stability, and provide clearer accountability and visibility.
ONSITE AND REMOTE IT SUPPORT ACROSS SYDNEY
We onboard your environment, confirm scope and priorities, then run support through a defined help desk process. Remote IT support handles most requests quickly; onsite attendance is used for hardware, network and physical tasks; and the monitoring and reporting service provides visibility while IT maintenance (patching, updates and routine checks) reduces repeat incidents over time.
Why Choose Synergy IT
Reliable IT support services that reduce repeat issues and downtime.
Local IT support with fast remote IT support services and scheduled onsite IT support when needed.
Proactive IT monitoring and IT maintenance are included to keep systems stable.
Monitoring and reporting service visibility over health, recurring issues and completed work.
Small business IT support that scales, with IT consultancy via IT Consulting when direction is needed.
Common Use Cases for Managed IT Support
Small business IT support when you need consistent help desk coverage without internal hiring
Teams with recurring issues where monitoring and maintenance are required to stop repeats
Businesses relying on remote IT support services for quick resolution across multiple locations
Offices that need onsite IT support for hardware faults, network changes or rollouts
Leadership teams wanting monitoring and reporting service visibility over stability and incident trends
Organisations needing IT consultancy to prioritise improvements alongside ongoing support
WHAT IS INCLUDED IN OUR MANAGED IT SERVICES
Help desk and IT support. Remote IT support for day to day requests, with onsite IT support across Sydney when the job needs someone physically there.
Monitoring and maintenance. Proactive IT monitoring and patching so problems are caught before your team notices them, with clear monitoring and reporting each month.
Cyber security. Cyber security services built for small and medium business, backed by penetration testing and secure internet with SOC monitoring.
Cloud and modern workplace. A managed Microsoft 365 service and Azure Virtual Desktop, so your team can work securely from the office, from home or from a client site.
Hardware and licensing. IT procurement at wholesale pricing, with asset tracking and warranty management handled for you.
Strategy. IT consulting to map where your technology needs to go, so support is not just reactive.
We work across regulated sectors including law firms, accounting practices and medical practices. See all the sectors we support on our IT support by industry page.
IT Maintenance Plans
Flexible IT support plans tailored to your business. Two straightforward ways to work with us. Pay for support as you need it, or hand your IT to us and let us keep it running.
Unmanaged
$180
/hour + GST
You’re in control of your IT
- Business hours coverage, Mon to Fri
- Onsite and remote support
- Phone and email support
- Advanced email security
- Basic patch management
- Backup management
- Device security management
- Device DNS and content filtering
- No lock-in contract
Additional Services (on request)
- Procurement services
- Consulting and advisory services
- Project partner services
Managed
$180
/device/month + GST
Partner with Synergy for proactive, fully managed IT
- Guaranteed response times
- 24/7/365 device monitoring
- Security Operations Centre (SOC)
- Network Operations Centre (NOC)
- Managed detection and response (MDR)
- Monthly phishing simulations
- Quarterly manual test restores
- Patch management
- Dark web monitoring
- Backup management
- Advanced email security
- Device security management
- SIEM (security information and event management)
- Vulnerability scanning
- Microsoft 365 Security and Governance
- Zero Trust application control
- Quarterly business reviews
- After-hours and weekend support available
Additional Services (on request)
- Penetration testing
- Procurement services
- Consulting and advisory services
- Project partner services
Managed IT compared with paying by the hour
| Unmanaged (pay as you go) | Managed | |
|---|---|---|
| Price | $180 per hour plus GST | $180 per device per month plus GST (minimum 5 devices) |
| What counts as a device | Not applicable | A Windows or Mac computer. Servers are quoted to suit the workload. |
| Coverage | Business hours, Monday to Friday | 24/7/365 device monitoring. After-hours, weekend and public holiday work is charged separately. |
| Response times | Not guaranteed | Guaranteed by priority, from 1 hour for critical issues |
| Contract | No lock-in contract | Setup fee of $1,999 plus GST on most Managed plans, with a 12-month minimum term. |
| Security | Advanced email security, device security management, DNS and content filtering | Security operations centre, managed detection and response, SIEM, dark web monitoring, vulnerability scanning, advanced email security, DNS and content filtering |
| Patching and backups | Basic patch management and backup management | Patch management, backup management and quarterly manual test restores |
| Account and planning | Not listed in the plan | A named technical account manager and quarterly business reviews |
Frequently Asked Questions
What’s the difference between managed IT support and managed IT services?
IT support is reactive: something breaks, you call, it gets fixed. Managed IT services are ongoing, so your systems are monitored, patched, secured and planned for continuously and far fewer things break in the first place. Support is one part of a managed service, not the whole thing.
Do you provide remote and onsite support?
Both. Most issues are resolved remotely because that is faster, but we are a local Sydney team and our engineers attend site when the work needs hands on it, such as hardware failures, network builds, office moves and new starter rollouts. Onsite IT support Sydney wide is included, not an extra.
Is IT support suitable for small businesses?
Yes. Our managed IT services are built for small and medium businesses rather than scaled down enterprise contracts, so you get proactive small business IT support and security without enterprise complexity or cost.
Do you include monitoring and reporting?
Yes. We provide a monitoring and reporting service to show system health, recurring issues and completed work.
Can you help beyond support tickets?
Yes. IT consultancy is available for planning, prioritisation and improvement work.
Which parts of Sydney do you cover?
We support businesses across the Sydney metro area, including the CBD, North Sydney, Parramatta, Norwest and the Sutherland Shire.
Can you take over from our current IT provider?
Yes. We handle the transition, document your environment and take over monitoring, support and security without disrupting your team.